Nanaimo:
(250) 751-8108
Duncan:
(250) 715-0093
Victoria:
(250) 386-2053
Ladysmith:
(250) 245-9560
Courtenay:
(250) 245-9560
Campbell River:
(250) 287-8108
Port Alberni:
(250) 723-6880

How the claims process works

1. You have experienced some type of loss: accident, flood, fire, storm, and or natural disaster. Call us right away to make sure the problem is not made worse by delay and we can work quickly to get your home or business back up and running. We will analyze the damage caused by the loss to make sure everything can be put back to its original state. In the meantime, take lots of pictures of the loss.

2. Call or email your insurance agent. They can help you understand your coverage and have an adjuster sent out to your site.

3. A qualified insurance adjuster will visit your site. These are excellent people who are there to help analyze the claim and determine the cause and scope of the loss for your insurance policy. After they have walked your property and inspected it closely they will help you with your next step in claims process.

4. Review your insurance policy. Be diligent in finding out what coverage you have been paying for and what is included. Make sure you keep track of all expenses including, temporary storage and lodging.

5. Work with Rock Steady Restorations to restore your property. Some claims are handled in days while others can take months depending on the company and the loss. Rest assured that Rock Steady Restorations will work with you and your insurance company to quickly move forward and get your property back to its pre-loss state.

6. When all repairs have been completed, we have a final walk through with you to make sure everything is perfect. Most of the time the insurance company will issue a check directly to the restoration contractor, other times they will send a check directly to you to pay for the repairs.

Most of the time, the insurance provider holds the policy owner liable for paying the deductible.

Please do not hesitate to call or email with any questions or concerns.

Rock Steady Restorations
1181 Rocky Creek Road
Ladysmith , BC , V9G 1K4
(250) 245-9560